Company Profile
Serco Inc
Website :
http://jobs.serco-na.com
Company Information
Serco Inc. is the Americas division of Serco Group, plc, one of the world’s leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our customers deliver vital services more efficiently, while increasing the satisfaction of their end customers. Serco brings deep domain expertise and proven processes informed by over 50 years’ experience, with 100,000 people in 35 countries across the world, and over 10,000 in the Americas. Careers At Serco, we recognize that it takes a diverse workforce with unique talents and perspectives to help address and resolve the challenges our customers face. We invite you to explore the career options available at Serco and to consider becoming a part of our dynamic team. It’s our people who make a difference. Serco is an Equal Opportunity/Affirmative Action employer. www.serco-na.com/careers National Security Services Comprised of cleared professionals who serve a variety of Intelligence Community and Department of Defense customers who stand on the front lines of defense for our nation. The unit employee’s specialists focused on acquisition and program management, systems engineering, cyber security, signals and intelligence analysis, financial management, human capital, and information technology. We also provide our customers a wide range of services including logistics planning, acquisition management and support, third-party logistics, and logistics IT applications. C4ISR The Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance or C4ISR BU for short, provides comprehensive support for mission-critical communications and IT systems used by military, intelligence and Federal civilian government clients. Delivering the full technology life cycle in some of the most demanding and secure IT environments in the world. C4ISR core services include: Engineer, Furnish, Install, & Test (EFI&T) Services, Ship Modernization Services, Information Technology (IT) Services, Hardware Production & Test (HP&T) Services. Citizen & Defense Services The Citizen & Defense Services business unit provides support in three major areas: business process services, where we perform the actual function that the process is relate to; business process related software, that helps us manage the various components, the systems associated with the software in the process; and then there is a business process management which is used to help design and track the performance of the specific business process. The business units work supports primarily the Department of Homeland Security, the Department of State, and the U.S. Patent and Trademark Office. We support our clients with a work force of over 2600 Serco and Serco subcontractor employees and provide mission critical support services that primarily support Immigration, Visa Processing and Commerce. The business unit also has approximately 2000 employees and operates at hundreds of locations across the United States and overseas in Korea, Japan, Italy, and Germany. We provide personnel services to military personnel, military families, and civilians working for the military. Our capabilities address a wide range of managed services, as well as the complete military lifecycle which includes recruitment, to active duty through retirement. CMS Centers for Medicare and Medicaid Services With a core customer set that includes Health and Human Services (HHS) and Centers for Medicare and Medicaid Services (CMS), the CMS business unit is focused on providing world-class, technology enabled support services to government organizations, helping them administer health care programs to the public. They unit delivers document processing, outbound call centers, business process design and software, application verification, and benefits determination and processing. The team delivers flexible and responsive solutions to evolving and emerging needs, a deep understanding of eligibility determination, exemptions and inconsistency processes, and knowledge of existing application processing. Transportation & Infrastructure The Transportation business unit has four main business streams - surface transportation, aviation, fleet maintenance and infrastructure services, with over 1000 personnel providing these services in the federal, state and local markets. Our transportation surface and infrastructure business includes traffic control centers, intelligent system specification, deployment and maintenance, traveler information systems, back office capabilities, program management, congestion management and general operations. Our business with state and local governments include parking management systems and technicality upgrades and parking enforcement. In addition we provide fleet maintenance services to a number of public utilities and municipal authorities. Canada Serco has over 1,000 employees performing work under 14 different contracts, in five provinces, and over 100 locations, within Canada. Our largest contracts include Driver Testing in Ontario; operating all aspects of the Armed Forces Base in Goose Bay Labrador; Air Traffic Control and Air Traffic System Maintenance in for the Department of National Defense in Moose Jaw, Canada; and providing fitness and accommodation services for the Canada Border Services Agency at their training facility in Rigaud, Quebec.
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