Senior Help Desk Specialist
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TekSynap
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| Post Date: |
Mar 15, 2024 |
| Location: |
Virginia - Albuquerque, NM |
| Security Clearance: |
Top Secret - SCI,Secret |
| Job Type: |
Permanent |
| Start Date:
| - n/a - |
| Salary: |
- n/a - |
| Job Reference: |
2024-6314 |
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Description
RESPONSIBILITIES
Installation, configuration, maintenance and troubleshooting for all Executive users of the DTRA systems
Maintain a web-based capability for DTRA users to enter, track and escalate Service Desk tickets, as well as self-service actions (currently using Remedy)
Remote access configuration and support for DTRA Executive users and external customers as required (supporting telework, off-site travel, and mission or contingency operations)
Install, configure, maintain, and troubleshoot computer peripherals
Provide tracking for all deployed IT assets from procurement to disposal to allow real-time accounting of IT assets to both government and contractor personnel
Provide end-user software and application support
Provide technical assistance and customer support in the operations and maintenance of wireless voice and data services.
Must be able to lift 50 lbs.
The Helpdesk Specialist will gather feedback directly from the service desk customer regarding their level of satisfaction with the service provided. Survey responses will be voluntary for customers. The survey content will be reviewed and utilized in performance reviews.
Performance measures for this position focus on efficiency, effectiveness, responsiveness, and overall customer satisfaction.
REQUIRED QUALIFICATIONS
Minimum of a Secret. TS/SCI preferred.
Active IAT II certification
5+ years of relevant experience
A Bachelor of Arts (BA)/Bachelor of Science (BS) degree or equivalent work experience. Years of work experience may be substituted one for one with college years.
Experience with Office 365 and Microsoft products
Must be a US Citizen
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Skills
Location: Fort Belvoir, VA
Type of environment: Fast paced, deadline-oriented environment
Noise level: Medium
Work schedule: Regular daytime shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs
Amount of Travel: 10%
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Notes
WORK AUTHORIZATION/SECURITY CLEARANCE
US Citizen
Minimum of a Secret. TS/SCI preferred.
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Contact Details
Name: Christopher Ray
Country: United States
Email: [email protected]
URL: Apply on Employer Website
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