Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the seabed to outer space, you’ll learn and grow, contributing to work that shapes the world. Find your future with us.

We are looking to add a dynamic Senior Salesforce Business Administration Specialist to our Boeing Commercial Airplanes team based out of Renton, WA, USA.

The Salesforce Business System Administrator will perform a key role to help identify and implement methods to:

• Drive adoption for new and existing users
• Maximize the use existing features and capabilities
• Capture opportunities for improvement
• Develop and provide training for users
• Design and create effective visualizations

The Salesforce Business System Administrator will work to understand new features and functionality released by both Salesforce and our internal and external development teams. The Salesforce Business System Administrator should have good communication and change management skills in order to keep the user base informed, trained and educated about how best to utilize the CRM platform. Strong problem-solving skills are also essential to troubleshoot potential issues and identify remediation options. The Salesforce Business System Administrator may also become involved with our development teams to modify, improve or implement new functionality and be tasked with keeping activities on track for timely delivery. The role provides an opportunity to impact Boeing Commercial business imperatives, lead through process transformation, and leverage current digital trends.

Certifications necessary for success in this role include Salesforce Certifications: Administrator (required); Advanced Administrator (preferred); Lightning Web Component (preferred), OmniStudio Developer (preferred), Platform App Builder (preferred); Sales Cloud Consultant (preferred); Trailhead Ranger (preferred). 

Position Responsibilities:

• Create user accounts and manage access, sharing and record visibility
• Provide training for new users and/or new capability and releases
• Assist business teams to leverage Salesforce to meet requirements and enhance business value
• Capture ideas/opportunities for improvements to process and/or technology
• Troubleshoot user issues and document solutions
• Create reports, dashboards and advanced analytics
• Clean and import account data
• Manage and apply collaboration tools

This position is a hybrid position that allows telecommuting. The selected candidate will be required to perform some work onsite in Renton, WA, USA.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• Bachelor’s Degree or Higher
• 3+ years of experience using Salesforce or similar CRM tool
• Salesforce certification

Preferred Qualifications (Desired Skills/Experience):

• Industry Experience in Aviation or Sales/Marketing
• Experience with Enterprise Change Management: training; written and verbal communications; adoption; persistence; influence
• Problem-solving skills and empathy
• Experience with applications such as: Quip, Einstein Analytics, Tableau

Typical Education/Experience: 
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 10 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+8 years' related work experience, 14 years' related work experience, etc.).

Relocation:

This position offers relocation based on candidate eligibility.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift Work Statement:

This position is first shift

Union:

This is a non-union represented position

Employee Referral:

Referral to this job is eligible for bonus

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.