Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing South Carolina Delivery Center Quality team is currently looking for a Quality Manager to join their team in North Charleston, SC. This role will support the Delivery Center & Customer Coordinator teams with an emphasis on Customer Experience. This role will support both first and second shift along with occasional overtime and weekends.

This Quality Manager will oversee inspection activities, production control, process improvement, and Lean/BPS while developing and shaping organizational strength and functional excellence. In this role, there will be regular interaction with the cross-functional production support team, Operations, senior leadership, and regulatory agencies. This position requires strong leadership and people skills, the ability to problem solve and be proactive to identify issues, and to develop and communicate corrective action plans that drive defect elimination and first pass quality.

This leader will have extensive experience with Customer interactions while managing a team of inspectors. They will have a proven ability to lead, influence and drive prevention based corrective action, and continuous improvement throughout the production system using their knowledge in Boeing Problem Solving Model (BPSM) or Root Cause Corrective Action (RCCA). They will understand and have working experience in developing standard operating procedures. They will have experience leading a Quality Organization with thorough knowledge of Quality Management Systems (QMS).

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.

Position Responsibilities

• Manages employees performing customer inspections.

• Develops quality strategies and plans in support customer experience.

• Provides education and coaching on the Quality Management System (QMS).

• Acquires and manages resources, provides quality technical management and leads performance improvements.

• Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners, suppliers and direct reports.

• Oversees review of technical information to ensure quality and replicability.

• Develops and implements integrated departmental plans to ensure business, technical and customer requirements are achieved.

• Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities.

• Promotes employee recognition and builds a departmental culture that improves employee satisfaction and retains a skilled and motivated workforce.

• Provides input on the development of departmental business and technical strategies, goals, objectives and related metrics to ensure alignment with Company vision/strategy.

• Conveys organizational messages of departmental goals. Proactively communicates with employees, peers (e.g., executives and fellow managers) and customers.

• Keeps others informed by communicating program or project status, conducting and participating in team meetings, providing presentations and listening to employee concerns and suggestions.

• Implements strategies to improve open and honest communication within the department.

• Communicates policies and directives to enhance employee awareness and clarify expectations.

• Creates a culture of continuous improvement by communicating/deploying enterprise best practices and employee engagement to improve cost, quality, delivery, employee job satisfaction and customer satisfaction.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience)

• 3+ years building, developing and maintaining customer relationships.

• 3+ years in Aerospace, Manufacturing, Quality, or experience in a regulated industry.

• 3+ years leading teams in a formal and /or informal leadership role.

• Experience working with safety and quality processes and procedures.

• Ability to work 2nd shift, weekends and/or overtime.

Preferred Qualifications (Desired Skills/Experience)

• Knowledge of BPSM/RCCA.

• 3+ years of experience working with customer airlines or government agencies.

• 5+ years of experience in cross-functional leadership, collaborative problem solving, building lasting relationships & proficiency in written and verbal communication.

Relocation

This position offers relocation based on candidate eligibility.

Drug Free Workplace

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift Work Statement

This position is variable shift.

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.