Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Commercial Airplanes (BCA) is currently seeking Customer Quality Support Representatives to support the Customer Airlines through Total Quality program in Everett, WA.

The incumbent will serve as the quality customer interface and assist the customer throughout production and delivery on complex accounts, tasks and projects.

This position allows telecommuting. The selected candidate will be required to perform most work onsite at our Everett site.

Position Responsibilities:

• Serve as the quality customer interface and assist the customer throughout production and delivery.
• Provide product manufacturing and delivery status.
• Facilitate and lead resolution of customer concerns.
• Complete administrative tasks that support customer requirements.
• Engage and partner with applicable stakeholders to ensure a positive customer experience.
• Participate in identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency.
• Provide customer orientations around safety, production, delivery processes and the Quality Management System (QMS).
• Coordinate and communicate applicable production records with the customer.
• Proficiency with Microsoft Office such as Power Point, Excel, and Word.

This position must meet Export Control compliance requirements; therefore a “US Person,” as defined by 22 C.F.R. § 120.15, is required. “US Person” includes US citizen, lawful permanent resident, refugee, or asylee.

Basic Qualifications (Required Skills/Experience):

• 1+ years of experience preparing and delivering presentations or proposals to management and clients
• 1+ years of experience with aircraft production and maintenance
• 1+ years of experience using Microsoft Office such as Power Point, Excel, and Word

Preferred Qualifications (Desired Skills/Experience)

• 3+ years of experience of operating within Boeing Production or commercial aviation maintenance
• 3+ Years of experience within QMS (Quality Management Systems)
• 3+ years as a Quality Inspector
• 3+ years as an Aviation Maintenance Technician or other
• Foreign language skills a plus

Typical Education/Experience

Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate+2 years' related work, Bachelor, etc.

Relocation 

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift Work Statement

This position is for 1st shift.

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.