Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Company is currently seeking a Senior Customer Specialist to join the team in Arlington, VA. 

Position Responsibilities:

• Plans and coordinates multiple complex customer visits/events exhibit trade shows, air shows, product demonstrations and evaluations, utilizing extensive knowledge of U.S. and foreign government regulations, international cultures and customs, company policies and procedures based on strategic business objectives

• Manages event/exhibit planning meetings and communications with business development/marketing/sales

• Anticipates requirements and makes recommendations (e.g., date, geographic location, venue, participants/products and budget)

• Organizes and manages a multi-disciplined team (e.g., facilities, marketing/communications, graphics, security and transportation, etc.) to implement the plan

• Continuously collect, integrate and proactively disseminate information to all stakeholders to ensure adherence to the plan

• Increased exposure to and support of senior executives to include briefings, sharing the plan and develop the executive air show/event schedule

• Based on customer requirements (e.g., budget, group size, format, site accessibility, aesthetics and A/V requirements, etc.), research and evaluate potential venues (including site inspections) and make recommendations of preferred venue or site to customer

• Strengthens internal and external customer and supplier network

• Provides direction to others for successful completion of tasks

• Implements logistics for complex and/or highly visible visits/events in accordance with company policies and procedures, branding compliance, business courtesies, protocol and U.S. and foreign government guidelines

• Applies extensive knowledge of customer's customs and cultures in all aspects of the visit/event, provides sound advice and recommendations and takes action

• Manages the team in administering the agreed to plan and all logistical aspects of the visit/event

• Provides on-site management of resources for visit/event. Facilitates process improvements based on in-depth analysis of feedback

• Provides guidance to the work group on process improvement matters

This position is expected to be 100% onsite.  The selected candidate will be required to work onsite at one of the listed location options.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• Professional demeanor, including discretion, and a customer service-oriented approach

• Willing and able to travel, occasionally on short notice

• Willing and able to work off-hours on occasion, such as evenings and weekends

• Experience managing and creating supplier/vendor partnerships

• Advanced proficiency in Microsoft Office products (Word, Excel, Outlook, PowerPoint, etc.)

Preferred Qualifications (Desired Skills/Experience):

• Bachelor’s Degree

• Experience in high-end hospitality, event management and/or political campaigns

• Experience working with C-suite executives, international and government officials, protocol knowledge a plus

• Strong verbal and writing skills, high attention to detail and follow-up, and excellent organizational skills

• Ability to multi-task and handle multiple priorities simultaneously while under pressure when managing challenging and/or unexpected situations

• Ability to deliver high quality results in a dynamic environment and to actively anticipate and respond to future needs

• Ability to develop and maintain effective, positive working relationships with internal and external stakeholders

• Exceptional work ethic and proven track record of high integrity and personal initiative

Typical Education & Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 10 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+8 years' related work experience, 14 years' related work experience, etc.).

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

Work Shift:

This position will be for 1st shift.

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.