Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the seabed to outer space, you'll learn and grow, contributing to work that shapes the world. Find your future with us.

The Boeing Company is seeking a Field Services Representative to join our dynamic team in Annapolis Junction, MD.  This Level 3 position will work with operations personnel to support daily systems operations and troubleshoot issues. The ideal candidate must have confidence to know the systems and not just rely on calling for help and will research information to assist customer issues.

Position Responsibilities:

Duties will include (but are not limited to):

• Resolve maintenance and operational issues.
• Interpret technical documents and monitor product performance.

• Perform technical field support of company products.
• Perform troubleshooting procedures for multiple systems and specialty coverage.
• Perform daily and periodic system maintenance functions.
• Standby for system issues and questions from operators and maintainers.
• Provide on-call support as required. Resolves maintenance and operational issues.
• Monitor product performance and make recommendations for resolution of potential issues.
• Analyze technical data and evaluate maintenance procedures.
• Develop and conducts ad hoc training. 
• Prepare required company reports.
• Solicit customer feedback and take action to improve satisfaction with company services.
• Attend weekly FSR teleconferences.

This position is for 1st shift

This position requires an active U.S. Top Secret/SCI Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active) A full scope polygraph is also a REQUIREMENT.

This position is expected to be 100% onsite.  The selected candidate will be required to work onsite at the listed location.

Basic Qualifications (Required Skills / Experience):

• 3 or more years working with support tools and test equipment (e.g., logic analyzers, network monitors, multimeters, etc.)
• 3 or more years of application of preventative and corrective maintenance principles
• 3 years or more experience installing and testing electronic or network type equipment

Preferred Qualifications (Desired Skills / Experience):

• Bachelor’s Degree or related technical degree is preferred
• Direct DRT experience
• Previous FSR experience

Typical Education / Experience:

Education / experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).

Relocation:

This position does not offer relocation.  Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

All information provided will be checked and may be verified.

Please apply ASAP for this role as recruitment may commence before the end date.

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.