Description
Job Description At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. Boeing is inspiring the next century of explorers. We are engineers and technicians, skilled scientists and thinkers, bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world. Since the first commercial flight in 1914, air travel has changed, connected, and inspired the world. As an Airline Support Engineer, you help enable billions of passengers and billions of pounds of freight to be flown every year. At Boeing, we continue to change the world with cutting-edge aerospace technology. Boeing Commercial Airplanes (BCA) is hiring an Systems Engineer (Level 3) to support Customer Airline Support Engineering reporting to the Boeing Commercial Airplane. BCA engineering designs, builds, certifies, delivers, and maintains products and services that provide superior safety, quality, and value to our airline customers. If you are an experienced, hands-on engineer who likes to see a project through from start to finish, you will love this job. You will be the technical interface between Boeing and airline(s) to help maintain customer’s reliability performance for safe and economical operations. This position is located in Seal Beach, California. Position Responsibilities: Proactive technical customer advocate for selected airline customers. Understand the perspective of the airlines you represent, know the products Boeing provides, and work together with the Customer Support team. Develop thorough knowledge of top customer issues. Responsible to lead and drive customer issues to closure by coordinating with functional/integration teams within Boeing. Maintain frequent contact and coordination with Boeing Field Service Representatives and customer airlines. Author and review documentation associated with the airlines, utilizing (Boeing Communication System messages, trip reports, meeting minutes, reliability reports etc.) Know the products Boeing supports, including knowledge of commercial model airplanes and airline operations and an understanding of Customer Support products. Ability to work together with other teams in building and maintaining relationships with Service Engineering, Field Service Representatives, Customer Support Engineering, Customer Engineering, Program management, Sales, Airline Logistics and others. Use program management skills to lead resolution of customer in-service issues, assess priorities, determine available resources and develop action plans to resolve the highest priority issues. Communicate plans for supporting customers to internal and external organizations and monitor/follow up to ensure the proposed actions to be taken are executed. Interacts and works with senior level executives and mid-level managers at airlines and at Boeing. Must have good verbal and written communication skills, and the ability to build constructive relationships in a technically and cultural environment. Will be responsible for coordinating with and presenting to Airline Customer and Boeing Executive Leadership. May be asked to lead activities across customer accounts. Occasional travel to airline bases and customers is required. Will travel periodically to integrate with customers, suppliers, and other organizations up to 20%. Will work alternate shifts periodically on a rotational basis to support the 24/7 needs of the customer.
The position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee. Basic Qualifications: Bachelor's Degree or higher in engineering, computer science, mathematics, physics or chemistry. 3+ years of related engineering experience. Experience facilitating internal and external customer interfaces and requirements. Experience working with organizational leaders to develop & implement plans & objectives. Experience supporting technical questions for airplane programs or similar. Experience interacting with airline or government customers. Must be willing to travel periodically to integrate with customers, suppliers, and other organizations. Must be willing to work alternate shifts periodically on a rotational basis to support the 24/7 needs of the customer.
Preferred Qualifications: Typical Education and Experience: Education/experience typically acquired through advanced technical education from an accredited course of study in engineering, computer science, mathematics, physics or chemistry (e.g. Bachelor) and typically 5 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD, Master+3 years' related work experience). In the USA, ABET accreditation is the preferred, although not required, accreditation standard. Relocation: This position offers relocation based on candidate eligibility. Basic relocation is available for internal candidates. Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Shift The position requires flexibility to work a nonstandard schedule, which may include working holidays and weekends, and second or third shift hours to support the Boeing fleet operating 24/7/365
Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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