AT&T Global Public Sector is a trusted provider of secure, IP-enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values, and dedicated to our customers’ mission.

Our Yorktown II team supports the customer by providing timely and knowledgeable support functions to the Geospatial Search and Retrieval (GSR) Tool.

AT&T has an opening for a System Administrator, Mid to support the Yorktown II contract.

The job duties of the System Administrator, Mid are as follows:                                                                                                        

        
• Provide Tier II support to the GEOINT Search and Retrieval Tool (GSR)

        
• Ensure the GSR system is operation with the correct parameters and troubleshoot any issues with the system

        
• Resolving, investigating, implementing, testing and deploying of Operational Incidents, Problem Investigations (PRB), and Discrepancy Reports (DRs). in accordance with NGA standards all priority incidents.

        
• Continuously engage until the critical service has been restored or an acceptable workaround has been deployed.

        
• Utilize the Agency-specific support tool for initiating and tracking the status of incidents and discrepancies (e.g. Service+).

        
• Conduct, Document, and Report Root Cause Analysis investigations for Priority 1 or 2 Incidents and urgent fixes at the request of the government.

        
• Assistance to Agency-specific Test Organization for Emergency/Urgent Operations INCs/DEFs/DRs/PBRs fix, unless waived by the Government.

        
• Coordinating with the ISPs as necessary for the resolution of incidents.

        
• Briefing status of incidents and coordinate deployments of fixes with stakeholders

        
• Providing troubleshooting support to ensure stability issues, latency issues, internal and external connectivity issues, user authentication/authorization issues, and similar incidents are resolved.

Required Clearance:

TS/SCI with poly (#ts/sci) (#polygraph)

Required Qualifications:

        
• Bachelor's Degree in computer science, computer engineering, systems engineering or any related field/major, or 4 additional years of experience

        
• 4+ years of experience as a system administrator

        
• Experience in troubleshooting, maintaining integrity and configuring network components along with implementing operating systems enhancements

        
• Good communication skills

Desired Qualifications:

        
• Experience with using ServiceNow

        
• Experience troubleshooting software/system issues

        
• Experience working in a collaborative environment

        
• Previous experience with the NGA Geospatial Search & Retrieval tool

Ready to join our team? Apply Today!