AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the   Federal Government.   We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

AT&T has an opening for a Service Desk Officer for the ATIP systems program. This key position will be providing managed IT support of SAP-IT systems for high-priority defense intelligence collection needs.

Duties/Responsibilities:

        
• The Service Desk Officer is a Network Operations Center Watch Administrator position is in support of a Government Solutions customer in the Northern Virginia area. 

        
• Work is technical in nature providing Tier 1 support a telephone and trouble ticket-oriented Service Desk in support of a customer's mission-oriented IT infrastructure. 

        
• The Service Desk Officer monitors Network and Server Infrastructure, performs initial troubleshooting on LAN & WAN data telecommunications equipment plus the supporting applications and services. 

        
• This requires Tier 1 troubleshooting and problem solving using on-the-job experience, documentation, knowledge bases, and deployed network and IT management tools. 

        
• Candidate will serve as liaison between the end users / customers and senior technical staff if problems are escalated. 

        
• The Service Desk Officer processes routine customer work orders such as adding routes and adding system accounts.

Required Clearance:

TS/SCI with poly (#ts/sci) (#polygraph)

Required Qualifications:

        
• Education requirements are flexible depending on experience.

        
• The following skills / prerequisites are required:
          
  
                  
  • -  Excellent verbal (Phone customer interaction skills) and written communication skills.
  
                  
  • -  Experience with general information technology. 
  
                  
  • - Willingness to work in Northern Virginia (west of Tysons Corner up to and including Dulles Airport Vicinity)
  
          
  
          

        
• Ability to work both as part of a team and independently.

        
• Must be 8570 compliant (IAT Level 2) by date of security indoctrination with any necessary Computing Environment (CE) for certification

Desired Qualifications:

        
• Experience with WAN / LAN / Networking Technologies.

        
• Experience with MS Windows, Linux or Solaris Administration

        
• Experience with LAN Cabling (CAT5, Fiber, Ethernet etc.)

        
• Experience using SolarWinds or other IT Management system

        
• Experience using ServiceNow or other ticket-tracking system

Ready to join our team? Apply Today!